Buying Electronically: Your Rights

Buying online or through other forms of electronic media actually means you have more rights not less rights than if you were to buy something in a retail store. This is due to the “Distance Selling Regulations” of the European Union which have been implemented in the national law of all member...

Tips for Shopping through Electronic Media

Shop with companies you trust. If a company is unfamiliar, check its complaint records with your national or local Consumer Protection Association. You can find national Consumer Protection Associations on the website of the EU-Commission: ...

Frequently Asked Questions

Shipping Standards

Knowing the expected delivery time

You should receive your order within the time stated by the retailer. If no specific time is...