If a company bearing the Shop With Confidence seal is not responsive to your calls and letters, you can contact ERA EUROPE at firstname.lastname@example.org In the case of a legal dispute you should contact a lawyer. Please note that ERA is a European Association. Should there be a complaint against an electronic retailer BEARING THE SHOP WITH CONFIDENCE SEAL, ERA will endeavour to help and support you. Although ERA may be in a position to influence its members, it cannot provide legal advice or be held legally responsible for any support given in the event of a dispute. For legal support and advice please consult with a lawyer. Please be aware that exercising some of your legal rights is subject to time constraints.